FAQ

FAQ

Frequently asked questions

We’re committed to transparency, guidance, and support — every step of the way. Find clear, straightforward answers to common queries about our insurance services.

As a full-service insurance broker licensed in the UAE, we handle a comprehensive range of
insurance solutions across all major classes, tailored to meet the needs of individuals, businesses, and institutions. Our portfolio includes: Corporate & Commercial Insurance

● Property All Risks
● Business Interruption
● General Liability Product Liability
● Employers’ Liability / Workmen’s Compensation
● Marine Cargo Hull
● Contractors’ All Risks (CAR) Erection All Risks (EAR)
● Professional Indemnity  Directors & Officers (D&O) Liability
● Cyber Insurance
● Trade Credit & Political Risk Insurance

Employee Benefits
● Group Medical Insurance
● Group Life Personal Accident

Specialty Lines
● Energy (Onshore/Offshore)
● Aviation
● Construction Mega Projects
● Financial Institutions
● Event Cancellation & Entertainment Insurance

Personal Insurance
● Motor Insurance
● Home Insurance
● Travel Insurance
● Personal Accident

● Life & Critical Illness Coverage

Whether you are a multinational corporation, SME, or individual, we are equipped to deliver expert advice, competitive solutions, and dependable support.

Getting a quote is simple! You can choose any of the following options:
1. Online Request:
Fill out our Get a Quote form with basic details, and our team will get back to you with
tailored options.
2. Call Us Directly:
Speak with one of our insurance advisors who can guide you through the process and
gather the necessary information.
3. Email Your Requirements:
Send us an email at [email protected] with your insurance needs, and we’ll respond with a customized quote.
4. Schedule a Consultation:
Prefer a face-to-face or virtual meeting? Book a consultation with our team for more
complex or comprehensive insurance needs.

We aim to make the process quick, clear, and hassle-free — ensuring you get the right coverage at the right price.

Requirements depend on the type of policy, but generally, you’ll need a valid ID, proof of residence, and supporting documents such as vehicle registration, medical reports, or travel details. Our team will guide you through what’s needed for each insurer.

Filing a claim with us is straightforward and fully supported by our dedicated claims team.
Here’s how you can get started:
1. Notify Us Immediately:
Contact us as soon as the incident occurs. You can call us, email us, or submit a
notification through our website.
2. Provide Basic Details:
Share essential information such as the policy number, date and description of the
incident, and any initial documentation (e.g., photos, police reports, invoices).
3. Claim Support & Documentation:
Our claims team will guide you on the required documents and next steps. We work
closely with insurers to ensure your claim is handled efficiently.

4. Follow-Up & Settlement:
We’ll keep you informed throughout the process and advocate on your behalf to ensure a
fair and timely resolution.

Claim processing times depend on the type and complexity of the case. Simple claims may be settled within days, while more complex cases may take longer. We follow up with the insurer to help ensure your claim is handled efficiently.

Frequently asked questions

We’re committed to transparency, guidance, and support — every step of the way. Find clear, straightforward answers to common queries about our insurance services.

As insurance brokers, we provide access to comprehensive coverage across five key areas: motor, life, medical, travel, and general insurance. We work with leading insurers to tailor solutions for individuals, families, and businesses throughout the GCC.
You can request a quote online through our website or speak directly with one of our experienced advisors. As brokers, we assess your needs and compare options from multiple insurers to provide you with a customized offer and transparent pricing.
Requirements depend on the type of policy, but generally, you’ll need a valid ID, proof of residence, and supporting documents such as vehicle registration, medical reports, or travel details. Our team will guide you through what’s needed for each insurer.
As your broker, we liaise with the insurer on your behalf, guiding you through every step and keeping you informed throughout the process.
Claim processing times depend on the type and complexity of the case. Simple claims may be settled within days, while more complex cases may take longer. We follow up with the insurer to help ensure your claim is handled efficiently.

Need More Assistance?

If your question wasn’t answered above, we’re here to help. Please fill out the form below and one of our team members will get back to you shortly.

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